Syncdocs Google Drive Forum

Help on Google Drive sync

1. 

   MarcusNVF
   Member

   Hello,

   I have a user who has more trouble than any of the other users when it comes to SyncDocs. Specifically, this user reports, about once a week, that SyncDocs is "paused". She sends me her error logfile, but I usually don't see anything meaningful or helpful. But its happening more & more, so I wanted to reach out and see if you all could help me uncover what's wrong here.

   User is running Win 8.1. The "SyncDocs is paused" problem seems to happen randomly. In looking at the logfile, I can see instances where SyncDocs resumes after power is restored. This is after a period of suspend or hibernate. I also see some instances where SyncDocs doesn't resume a sync after power is restored. I only pick on these kinds of entries in the log because, the last two times SyncDocs was "paused", I see in the logfile that power was restored but SyncDocs didn't resume any syncing. So maybe that's related, or maybe not.

   I'm emailing the log file for her computer, which is rather long (~700kB). I'm hoping this long history will help point in some direction. Thanks in advance for any suggestions.

   -marcus

   Posted 8 years ago #
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2. 

   Andrew
   Syncdocs

   Hi marcus,

   Thanks for all the details. I see from the log file that Syncdocs has recently had problems contacting Google on the Internet. Can this user sync manually if they click on the "Start" button?

   It might be that Syncdocs resumes while the Internet is down. However, it should wait for the Internet to come up again and restart.

   Another thing to check is that the "Sync Timing Control" in the "Sync" tab in Preferences is set to "Normal", and not to once a day mode.

   Posted 8 years ago #
   Private
3. 

   MarcusNVF
   Member

   OK, so let me try to help narrow the problem space. The "pause problem" was reported on:
   3/15
   5/5
   6/26
   6/28
   7/11

   Doesn't mean it didn't happen more than that (it probably has). But it did happen on those days.

   Looking at the log file on the days in question, and also on some other days, I have noticed that, most of the time, SyncDocs will resume a sync after a power-up. But there are many instances where it does not resume syncing after a power-up. I've extracted the "power resume" messages, and the message immediately following it, from the log file, which I can email to you. My question is: is it normal that SyncDocs doesn't always resume syncing upon power-up? And, either way, is there a way to increase the logging so that we might investigate further?

   Posted 8 years ago #

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