gDocs doesn't load main page for a certain apps user (408/409) - but others work

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gDocs doesn't load main page for a certain apps user (408/409) - but others work

(16 posts) (7 voices)

Started 14 years ago by koloszari
Latest reply from Andrew
5 Members Subscribed To Topic

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gDocs 408/409 load main page error

koloszari
Member

I am sure the problem is on Google Docs's side, but please help us to force Google into solving this problem.

We have a domain in google apps cloud, and we started to use the whole infrastructure for 1/2 year.
We have bought storage space in google clound as well for the most of users. And started to use the Syncdocs registered version from the very first time.

We use mainly Google Docs, and use SyncDocs to synchronize them to local machines.
The problem is, that the user who owns the most of the documents, cannot log in on the web interface to Google Docs frequently.
After a short delay just comes up a blank screen, and nothing, but all the other application works for that user and for everybody.
We user Chrome as the web browser which hide the problem, but IE echos the following error message: HTTP 408/409 Server Busy.
At the same time another user is working fine.
Afther a while we can login, but this error arrising from time to time.

The paralell forum on Google Support side is the following, but no official answer came from Google. There are a lot of other user who have the same or very similar situation.

http://www.google.com.uy/support/forum/p/Google+Docs/thread?tid=766f6f3d96e0ba03&hl=en&fid=766f6f3d96e0ba030004adeeacff36c3

Please help us to solve the problem!

Posted 14 years ago #
Andrew
Syncdocs

We'll ask on the Google developer forums, sometimes they have better response.

Posted 14 years ago #
Andrew
Syncdocs

My guess it has something to do with the script on their web browser page.

However, follow this thread to see when Google fixes it:
http://code.google.com/a/google.com/p/apps-api-issues/issues/detail?id=2787

Posted 14 years ago #
Andrew
Syncdocs

Dan's tips here might be of help in the meantime:
http://www.syncdocs.com/forums/topic.php?id=297

Posted 14 years ago #
dellrich
Member

Same problem, exactly, here. Seems to me to be precipitated by Syncdocs as this only started to happen after I began syncing. Is there any hope for a fix??

Posted 14 years ago #
Andrew
Syncdocs

My guess is that it is caused by the number of items in Google Docs, which is a often caused by syncing these docs.

The Google Docs web interface has a lot of documents to show, which keeps the Google web server busy, making it show the 408/409 error.

You can try the new version of Syncdocs ( http://www.syncdocs.com/downloads/Syncdocs117B.msi ) which pre-processes some items, _perhaps_ making the server load lower.

Posted 14 years ago #
dellrich
Member

but this doesn't make sense, really. I can --never-- see the docs via the web interface, period. Surely Syncdocs can't be causing that, can it?

Posted 14 years ago #
Dan
Member

the interesting thing is, that this is happening to the owner of the documents only. Another user that has a full share on all the documents can access google docs list right away.

unless google queries the docs list items differently for owners than for users, it has nothing to do with the google file system, docs list query time or load issues. If you simultaneously log in with another user at another maschine, it brings up google docs right away.

Correlation oder Coincidence? I always have to use the "search with a *" to bring up my collections within the owners account apps gui. Except for one root collection that I have created via the web interface and not at the local file share! The later is always present, once google docs has loaded.

May be - and I have no idea - there is some owner related metadata, hidden labels or anything added by syncdocs that google docs list chokes on and then times out. May be something that only creates significance with a very large query - some 90K files for example

Posted 14 years ago #
satsilem
Member

I have the same problem.... I am sure it is a Syncdocs problem that caused this issue... Now I have uploaded more than 30GB of my documents at google Docs and I cant reach them!!!! We need a fix as soon as possible

Posted 14 years ago #
Phil
Syncdocs

@Dan: Syncdocs only uses the approved Google API, so there's not any specific metadata that only the owner would see. What you see is interesting.

I wonder if it is related to the new look user interface Google has started rolling out. I see they have assigned a "High" priority to the bug (http://code.google.com/a/google.com/p/apps-api-issues/issues/detail?id=2787)

Posted 14 years ago #
Dan
Member

I used to use the old interface. but it doesn't matter. So right now it does look like an API issue.

the owners 90K files are all jpg - not google files - and may be querying that docs list causes a timeout somewhere along the line.

Does it make sense to add my sidenotes above to your issue at the apps api issue?

Posted 14 years ago #
fmheir
Member

I’ve also experienced this same error 408 issue.
I have cleared my chrome browser cache. I have same problem with IE9.
I've commented google issue http://code.google.com/a/google.com/p/apps-api-issues/issues/detail?id=2787

Note: I've been able to access the gdocs by appending #home as suggested here: http://www.syncdocs.com/forums/topic.php?id=297

I also notice the following behaviour with syncdocs since I'Ve uploaded this large number of files to gdocs.

I've uploaded close to 48000 files (25Gb total) successfully with syndocs 1.14 over past few days.

Since then, sync takes a long time to query all google documents and local files looking for changes. Moreover, the sync status appears in an infinite loop, re-synching continuously. I’ve tried v1.17b hoping the new versions would solve this issue but it displays same behaviour as v1.14. I’ve searched the help, FAQ and forum but could not see others with such an issue.

Posted 14 years ago #
Dan
Member

regarding the re-syncing: this happend to me to and is likely due to the fact that some of the 48K files didn't upload or the google server returned an error. Just a matter of probability with numbers that large. eventually it synced completely. You might want to look up your syncdocs logfiles.

408: on google docs help there are more 408 complaints lately.

Posted 14 years ago #
fmheir
Member

@Dan: thank you for the logfile idea. I did see some long filenames that poped up warning messages. Resynch is under way and I'll see...

Posted 14 years ago #
fmheir
Member

syncdocs continues its infinite loop of synchs. This is the latest log entry. No error but says 0 files when there is 47K+. Something's wrong...

Google HTTP Upload Server Built on Sep 27 2011 04:44:57 (1317123897)
2011-10-07 08:22:17(ver. 1.17) Log: sovl0
2011-10-07 08:22:17(ver. 1.17) Error log dump info done.
2011-10-07 08:22:17(ver. 1.17) 0 files and folders are using 16,7 GB
2011-10-07 08:22:17(ver. 1.17) 20,9% of 81 GB used

Posted 14 years ago #
Andrew
Syncdocs

@fmheir: sounds like your sync is not completing. Please email me the entire log at contact-syncdocs@syncdocs.com.

Posted 14 years ago #

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