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Problems with syncdocs

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Started 2 years ago by chipounettef
Latest reply from Andrew
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chipounettef
Member

Hello

I use syncdocs since 2 months now.
The first weeks everything was perfect, so I bought the unlimited files version.
Everything was great since the last week end.
Since then, I cannot have a full sync with the message "all files up to date"

I've got several errors :
"Google server has returned incomplete data." when I want to select/unselect my folder sync.
During the sync, querying Google document is very long and the item 170500 stays on screen forever.
Then the upload begins and stops right away trying to upload some files already on the google drive.
However, the changes are made, new files are upload.

After readeing several posts, I made a clean install, from the begining (cleaning my register, deleating all the files...)
but, the problem isn't solve.

I tried reseting the cache, re authentificate... My antivirus firewall is not blocking syncdocs...

I don't know what to do.

Here's several errors from my log :

First run. No data_FL3.db file present yet, ignoring.
Doing full sync, could not load FL3 change stamp

Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
GetDocListDone callback
Possible Google Drive List Server error detected, inconsistent values in file list.Restarting sync in a few seconds to prevent data loss or duplicate files.
There was a Google Server error while listing your Google Documents. Syncdocs will retry in a minute...
Could not get initial Document List.

And it goes on and on and on...

Restart from the begining, caught in a loop...

Can you please help me and tell me what to do to have a fuul sync done once and for all.
Thanks in advance.

Posted 2 years ago #
chipounettef
Member

I've got windows 10 and Bitdefender antivirus. :)

Posted 2 years ago #
chipounettef
Member

Another error...

GD2GetDupeGFile error on file 2014.07.03 Bal de fin d'année (1).JPG, Google.Apis.Requests.RequestError
Invalid query [400]
Errors [
Message[Invalid query] Location[q - parameter] Reason[invalid] Domain[global]
]

21/03/2017 17:37:32(ver. 6.931) GD2GetDupeGFile error on file 2014.07.03 Bal de fin d'année (2).JPG, Google.Apis.Requests.RequestError
Invalid query [400]
Errors [
Message[Invalid query] Location[q - parameter] Reason[invalid] Domain[global]
]

21/03/2017 17:38:16(ver. 6.931) GD2GetDupeGFile error on file 2014.07.03 Bal de fin d'année (3).JPG, Google.Apis.Requests.RequestError
Invalid query [400]
Errors [
Message[Invalid query] Location[q - parameter] Reason[invalid] Domain[global]
]

However, the files are there, they open...
I don't understand.
And the sync begin again...

Posted 2 years ago #
Andrew
Syncdocs

Hi,

Thank you for the detailed description of your problem. If possible, please send your full log to contact-syncdocs@syncdocs.com

While we look at your log, you can try disabling the Google file change verification, which is probably the cause of these errors. You can disable it in the "Advanced" tab in the Preferences menu.

From the JPG filenames with the (1), (2), (3) it looks like you are also using Google's Google Drive client at the same time as Syncdocs to sync the data, as this client makes these changes to files that are in use or locked. Try to exit this client, if you are running it. Running two sync clients at the same time on the same data can cause problems.

Posted 2 years ago #
chipounettef
Member

Hi Andrew.

Thanks for the answer, I disabled the file change verification. We will see if this works.

You seem to think that I use another google drive client but it's not the case. I only have syncdocs installed.
I used google drive client once, but since I tried syncdocs, I desinstalled it.
However, I've got a tab in firefox always open on my google drive account. Can it be a problem?

I will send you my log but in my opinion, it will not be conclusive because yesterday when I did my clean install, I erased the previous logs files and database files, so, my log is quite new.

For the record, I only have one computer with syncdocs. I don't syncronize files from elsewhere, just this computer.

I've got another question, while uncheking the file change verification, did my changed files on this computer will sync?

Thanks again.

Posted 2 years ago #
chipounettef
Member

Hello again.

I run syncdocs after the file change verification unchecked, and unfortunately, I've got the same SSL error :
22/03/2017 08:52:00(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7

It appears that syncdocs tries to upload some files (pictures) that are already there on the drive. On the "shows status" windows, I saw them real quick one after the other and it stops on a file I couldn't read the name cause it was off the screen too fast, and then error SSL.

I have 145 Go of pictures, so it's difficult to know wich file is causing problems. I do not want to erase my folder so syncdocs starts all over again from the begining.

Posted 2 years ago #
Andrew
Syncdocs

However, I've got a tab in firefox always open on my google drive account. Can it be a problem?

No. Only running both clients at the same time on the same files could be a problem. The we interface and concurrent browser uploads or downloads do not cause issues.

I've got another question, while uncheking the file change verification, did my changed files on this computer will sync?

No. What this option changes is the double-checking of Google's reported changes to your data. Sometimes, the Google server erroneously tells Syncdocs that files have been deleted. What this option does is double check that the file is actually gone before deleting or moving it.

If the errors that you are seeing only happen with pictures, it could be that you are tripping Google's anti-piracy filter, which limits transfers of images and mp3 and video files. Syncdocs normally detects this, however, and reports the error and retries later, so this might not be the case. What I would do, is try re-clearing the Syncdocs cache in the Advanced tab, and the retrying the sync.

Posted 2 years ago #
chipounettef
Member

Hello Andrew, it's me again.
I cleard the cache yesterday, and here's my logs since then...

23/03/2017 16:49:19(ver. 6.931) (re)started standard1 Syncdocs at 23/03/2017 16:49:19
23/03/2017 17:06:02(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 17:09:36(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 17:10:17(ver. 6.931) Log: sovl0
23/03/2017 17:10:17(ver. 6.931) Platform: Win32NT
23/03/2017 17:14:12(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 17:14:16(ver. 6.931) MLListGDocs
User Pause System.Exception : sd criticality=5
Inner:
Source: Syncdocs : sd criticality=5
23/03/2017 17:35:22(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 17:38:17(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 18:48:48(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 18:51:50(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 19:37:09(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 19:40:05(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 20:25:59(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 20:28:52(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 21:15:15(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 21:17:57(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
23/03/2017 22:02:11(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
23/03/2017 22:04:52(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
24/03/2017 08:20:36(ver. 6.931) (re)started standard1 Syncdocs at 24/03/2017 08:20:36
24/03/2017 08:41:04(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
24/03/2017 08:44:21(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
24/03/2017 09:23:51(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
24/03/2017 09:26:59(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.
24/03/2017 10:10:52(ver. 6.931) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
24/03/2017 10:14:02(ver. 6.931) Doing full sync, NextSyncIsFullF2Sync set.

The data_FL1 and FL3 have been re created, the upload of new files works, but the sync always restarts from the begining in the middle of it and never ends.

I ask syncdocs to do a full sync (renames, moves and deletions too) and my deleted files on my computer are not deleted on the drive, because, the sync stops in the middle, just after the upload...

Can the fact that my pictures and my video folder are shared with my husband on the google drive be a problem ?
I trie to understand the process to eliminate the issues, but I'm kind of stuck in this loop.

I want to see "all files up to date" again !!!

I'm in France, so we are not in the same timezone. I can wait to see your answer tomorrow.
See u. :)

Posted 2 years ago #
chipounettef
Member

Hello again, this afternoon, finally, syncdocs finished one synchronization, and I saw "all files up to date"....

But winthin a few minutes, the sync starts again and then it begin to upload some folder already on the drive...
Now, I have double folders.
How can I prevent that ?

In fact, it finds errors... So it uploads again the entire folder. It's annoying, because it doesn't supress the other one. I honestly don't know what to do...

24/03/2017 15:27:43(ver. 6.931) MLListGDocs
Google.Apis.Requests.RequestError
Internal Error [500]
Errors [
Message[Internal Error] Location[ - ] Reason[internalError] Domain[global]
]
Google.GoogleApiException : sd criticality=5
Inner:
Source: Syncdocs : sd criticality=5
24/03/2017 16:55:50(ver. 6.931) GD2GetDupeGFile error on file Captures d'écran - Logos, Google.Apis.Requests.RequestError
Invalid query [400]
Errors [
Message[Invalid query] Location[q - parameter] Reason[invalid] Domain[global]
]

24/03/2017 17:30:18(ver. 6.931) GD2GetDupeGFile error on file Fond d'écran, Google.Apis.Requests.RequestError
Invalid query [400]
Errors [
Message[Invalid query] Location[q - parameter] Reason[invalid] Domain[global]
]

Posted 2 years ago #
Andrew
Syncdocs

After doing the full sync, I would enable the "File Change Verification" checkbox again. It is probable that the Google servers are busy syncing between themselves, and none have a complete copy of your data.

The fact that some photo's folders are shared with your husband should not be causing this issue.

Posted 2 years ago #
chipounettef
Member

Saturday was a total mess...

Errors all day long, and in the evening, some of my folders were erased from the drive, just like that, a big folder... I retrieved it from the recycle bin.

So yesterday, I did not launch Syncdocs.
I will give google drive a little time to get it back together, and see if this goes well.

However, after the delition mess, i've enabled the file verification checkbox again.

In a few days, I have uploaded so many files and your guess is surely right.

I will keep you posted.

Posted 2 years ago #
chipounettef
Member

Hello, I've got some good news...

All the errors seems to have magically disapeared!

Now syncdocs is up to date most of the time, syncing only when I make some changes on my computer.

Thanks for your help.

Posted 2 years ago #
Andrew
Syncdocs

Thanks for the feedback. My guess it was busy resyncing while multiple backend Google servers also synced your data between themselves.

Posted 2 years ago #

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