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Old version warning?

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Started 5 years ago by abcduser
Latest reply from Phil
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abcduser
Member

Hi,

Every few days SyncDocs keeps pausing with a pop up and I get this:

---------------------------
Syncdocs Version Too Old
---------------------------
This version of Syncdocs is too old. You should update to a newer version for bug fixes and new feaures.

Click 'OK' to automatically update now.

You can also update by selecting 'Update Syncdocs' from the Windows Start menu, or by downloading the latest version of Syncdocs from http://www.syncdocs.com
---------------------------
OK Cancel
---------------------------

Clicking Ok does nothing other than the switch to the sync window saying "processing local changes". If I run Update Syncdocs from the start menu, it tells me there is nothing to update. I'm running 5.83 at the time of writing.

Any ideas?

Thanks.

Posted 5 years ago #

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abcduser
Member

I should add that I've tried downloading Syncdocs from here and running the installer but it doesn't offer an upgrade option but only repair/remove.

I am getting this message today, every time I try and sync. I've restarted the client. At present it isn't usable.

Posted 5 years ago #

Private
Phil
Syncdocs

5.83 is the latest version. It is strange that you see this warning. Something has gone wrong. What version of Windows are you running? Are you set to a non-English Windows?

I would try uninstalling Syncdocs from the Control Panel via Add/Remove Programs or Programs and Features. Then re-install it.

Posted 5 years ago #
abcduser
Member

Hi Phil. I'm using Windows 8.1 and it's English. I tried uninstalling, and reinstalling. It picked up my previous account details automatically, tried to do a database update (and/or sync. I'm not sure because I'm not aware of the log file location, if any), and then gave me the pop up warning again.

Perhaps the uninstall doesn't clean up completely. Should I uninstall, delete any left over folders, reg keys, and then install again? Worth noting that I've never had an earlier version installed.

Posted 5 years ago #

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abcduser
Member

Update: I clicked cancel to the upgrade and it's currently synchronising. Hopefully the warning doesn't come back but I suspect it will do.

Posted 5 years ago #

Magical rainbow ponies
abcduser
Member

This is still prompting me to upgrade. If I click cancel, it'll query google docs and then sync for an indeterminate number of files. It could be one, it could run for hours, but the pop up still returns. Please advise.

Posted 5 years ago #

Private
Phil
Syncdocs

This is puzzling, one more thing to check, is your clock date set to 2017? If not, then I'll update the beta version for you to run without an old version check.

Posted 5 years ago #
abcduser
Member

Hi Phil,

The time is accurate. Please send me a copy of the beta version.

Additionally, I'd like to know how to clean up from an uninstall properly. Currently an uninstall and reinstall just picks up all my old settings. I've looked through Program Files, Program Files (x86), and the AppData folders for "Syncdocs" and in the registry. I can't find where those settings are being kept.

Thank you.

Posted 5 years ago #
Phil
Syncdocs

The latest beta version without the "too old" warning can be downloaded from here.

Syncdocs stores all its config in the the AppData\Roaming\Syncdocs folder. If you delete this folder, all your settings will be gone.

Posted 5 years ago #
abcduser
Member

Hi Phil,

After a few months of running ok, I have just received this "too old" warning again (using the beta that you posted). I installed the newest version (5.983) from the usual download link, but am still getting the message:

---------------------------
Syncdocs Version Too Old
---------------------------
This version of Syncdocs is too old to work well with the new Google Drive.You should update to a newer version for bug fixes and new feaures.

Click 'OK' to automatically update now.

You can also update by selecting 'Update Syncdocs' from the Windows Start menu, or by downloading the latest version of Syncdocs from http://www.syncdocs.com

----------------

Is http://www.syncdocs.com/downloads/SyncdocsBeta.msi always the latest beta version? Can I try installing that over the top of 5.983? Ideally I never want to resync my whole library at any point because it is 12TB and almost 50,000 files, and takes days for Syncdocs to complete.

Thanks :)

Posted 5 years ago #
Phil
Syncdocs

The beta will probably give you the same error. I'll look into the regression of this problem and let you know. Is it happening all the time?

Posted 5 years ago #
abcduser
Member

I'll try and detail what happens, although as the status window doesn't have a "stay on top" option it's possible I've missed a few steps.
- Reboot computer.
- Few minutes after login: Version too old message.
- Click "ok". Sync pauses.
- Click "start"
- NAS box drives chug away briefly.
- Details: "Query Google documents".
- Details: "Processing Google queries"
- Details: "Processing local changes"
- Version too old message.
- Click "cancel". Stays on "processing local changes".
- 2 minutes later: Starts syncing new content.

I would expect based on previous experience that part way through the sync it will pop up again.

Posted 5 years ago #
Phil
Syncdocs

OK, thank you for that - I'll look into the cause of the regression. By the way, is it a DLink NAS box?

Posted 5 years ago #
abcduser
Member

Thanks Phil. It's a DroboPro FS, over USB.

Posted 5 years ago #
Phil
Syncdocs

We don't have a DroboPro to replicate the problem, but we have only ever seen problems with DLink, who don't implement SMB file systems fully.

Anyway, I think it is fixed. Please try the latest beta and let me know if you still see it.

Posted 5 years ago #
abcduser
Member

After installing the beta, the old version warning has gone away (the same as the last time I installed the beta). Fingers crossed it doesn't come back again :) Thank you.

Posted 5 years ago #
barryb@effectiveservices.net
Member

I keep getting the warning that my syndoc is old and out of date, I tell it to update but it goes through all the motions and then quickly flashes and error and then the whole process starts again some minutes later, how can I stop this.
Thanks
Barry

Posted 5 years ago #
Phil
Syncdocs

@barryb: What error message does it show? Your anti-virus package might be stopping the application (Syncdocs) from being changed.

You can upgrade manually by clicking on the "Update Syncdocs" icon in the Syncdocs group in your Start Menu. You can also just download the latest version from here and install it:
http://www.syncdocs.com/download-syncdocs/

Posted 5 years ago #
barryb@effectiveservices.net
Member

Hi Phil
Thanks for the advice, I cannot see the error as it flashes up too quickly and is then gone. I have gone to that link you sent me and it has been downloaded, so I will see how we go from here.
Thanks
Barry

Posted 5 years ago #
abcduser
Member

Today I got the first pop up in a while:
---------------------------
Syncdocs Version Too Old
---------------------------
This version of Syncdocs is too old to work well with the new Google Drive.You should update to a newer version for bug fixes and new feaures.

Click 'OK' to automatically update now.

You can also update by selecting 'Update Syncdocs' from the Windows Start menu, or by downloading the latest version of Syncdocs from http://www.syncdocs.com
---------------------------
OK Cancel
---------------------------

Downloading the latest (non beta) version and running the installer gives me the option to repair or remove. Clicked "repair" and finish. Then continue. Syncdocs starts up again, and starts the sync process. It queries Google Docs and then pops up with the warning again.

Is there not a more verbose log file I can provide you with? This has been going on for some time now.

Thanks.

Posted 5 years ago #

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