Authentication S I are missing. « Syncdocs Google Drive Forum

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Authentication S I are missing.

(12 posts) (4 voices)

Started 11 years ago by Huw
Latest reply from vasco

Tags:

Huw
Member

I get an "Authentication S I missing." error every time SyncDocs starts up. Syncing is then paused. As soon as I hit the start sync button it syncs OK. This happens on both a Win 7 (64 bit) laptop and on a Win XP desktop.

I am using a Google Apps account (free version). My default browser is Google Chrome.

Logfile contains the following entry:
------------------------------------------------------
28/02/2011 09:16:52 Authentication S I missing.
Try verifying your account by logging in using a web browser, and then restarting Syncdocs.
SyncDocs will continue working, but uploading of big files and non-Google filetypes will be disabled.
If the error persists visit http://www.syncdocs.com for an updated version.
Google direct authentication failed (SID cookies). System.Exception : sd criticality=9
Inner:
Source: : sd criticality=9
------------------------------------------------------

Please can you help with any ideas/suggestions?

Thanks
Huw

Posted 11 years ago #
Andrew
Syncdocs

Hi Huw,

Thanks for your detailed report. Can I ask you some questions to help fix this:

1. Is your account type is a free Apps account, not a free Gmail account?
2. What is your login email that you are using? Is it a gmail address or your apps address? If you don't want your email on the forums, you can answer us directly by email at contract-syncdocs _at_ syncdocs.com
3. What country are you logging in to? We ask this as we have previously seen differences between Google servers in various countries.

I hope we can get you running soon.

Andrew

Posted 11 years ago #
Huw
Member

Hi Andrew,
The account is a free Google Apps account not a Google Account (ie not a personal GMail account). The login email is my Apps email of the form "firstname.surname@mydomain.com" (I can send you the real address if it helps). I am logging in from the UK.

btw I am also getting thousands of these errors in the log ...
------------------------------------------------
28/02/2011 13:28:08 Upload from: D:\Data\GoogleDocs\xxxxx\fffffffffffff.xls
Value cannot be null.
Parameter name: cookie System.ArgumentNullException : sd criticality=1
Inner:
Source: System : sd criticality=1
------------------------------------------------

Hope this helps,
Huw

Posted 11 years ago #
Huw
Member

Just realised I was on an old version (v0.30). I have just upgraded to v0.35.2075.1859 but am still getting the "Authentication SID cookies missing" at startup and the "Value cannot be null" entries in the log.

Posted 11 years ago #
Andrew
Syncdocs

Thanks Huw, I think that we have enough info about your account type to fix it. I don't need your email address.

Are the files that cause the errors in the log "D:\Data\GoogleDocs\xxxxx\fffffffffffff.xls" 0 bytes in size?

Andrew

Posted 11 years ago #

Register
Phil
Syncdocs

Regarding the SID cookies issue - we have replicated the issue - it only happens with free apps accounts, which have more limitations than free gmail or paid apps accounts.

We'll see what we can do to fix it.

Posted 11 years ago #
Huw
Member

Thanks for that Phil.

Re the errors in the logs, they are not zero bytes in size. It seem to be the same 6 files over and over again. Possibly a pattern regarding ownership ... 5 of them are real PDF and Word files (ie not in Google Docs format) and these 5 are not owned by my account but are explicitly shared to me. The other file is a Google Docs format spreadsheet and that is shared by me to two other people. (I only have a small number of test files and it's possible that these 6 are the only ones explicitly shared ie shared to individuals rather than shared to the company as a whole).

Cheers
Huw

Posted 11 years ago #
Phil
Syncdocs

Hi Huw,

Thanks for the extra information, we'll try to replicate that too.

We've fixed the "SID cookies" issue for Free Apps accounts, and are now putting it through a testing cycle. It will be fixed in the next release, due out on Friday.

Cheers,
Phil

Posted 11 years ago #
Andrew
Syncdocs

New release is out that fixes this.

Posted 11 years ago #
vasco
Member

Hello,
I'm new user! I Experienced the same problem with version 0.36.2156.1201. Here's the log
********
09/03/2011 21.02.33 Authentication SID cookies missing.
Try verifying your account by logging in using a web browser, and then restarting Syncdocs.
SyncDocs will continue working, but uploading of big files and non-Google filetypes will be disabled.
If the error persists visit http://www.syncdocs.com for an updated version.
Google direct authentication failed (SID cookies). System.Exception : sd criticality=9
Inner:
Source: : sd criticality=9
**************

After the error, the program has continued to work and to sync the files. I've seen that after the error my preferences were reset to default (I want to sync all files, not only GDocs editable files). It happens every first run of the program, after that everything works fine.
OS Windows XP SP3, all updates installed
Google acount: standard Gmail free account.

Posted 11 years ago #
Andrew
Syncdocs

Hi Vasco,
Thanks for the detailed error info.
To help us fix it, we ask two questions:
1. Can you upload a file onto Google using the web-browser interface?
2. Are you using a proxy server?

Posted 11 years ago #
vasco
Member

Hi Andrew,
thank's for your reply. I've performed test with a lot of networks (company network, hotels, access point...). Using my home network everything works fine (test on original PC and also on another PC having Vista64 ultimate), so I think is not an issue of the software but some policy on the ports used by software.
Great software, is what I was looking for since a long time!

Posted 11 years ago #

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