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I Have Problems Synching

(26 posts) (4 voices)

Started 1 year ago by Oscarostos1960
Latest reply from Phil

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Oscarostos1960
Member

I have Three google accounts in the same computer two of them syncronyze perfect but I have problems and I don,t know what to do this are some of the information it send me:
1.- "google access denied. you may not have rights to upload to this shared folder.... upload prevented-folder mismatch"
¿why don´t I have rights to upload my own folders? ¿what did I do wrong?

2.- "Google reported credentials (SSL)problem during upload. Stopping this sync and re-authenticating in a minute....restart sych from loging"
¿what that means?

3.-"Posible direct upload to server failed. Google server error. Attempting fix...Se ha terminado la conexion error inesperado de envío"

This three messeges goes in a loop again and again and I can do nothing to fix it.
my internet conection is ok I make this clarification because one of the messeges in spanish say "the internet coextion has ended" but that´s no true the conexion is ok

Could you please help me?

Posted 1 year ago #

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Oscarostos1960
Member

Sorry I only have problems with one of my three accounts the other two Synch perfectly

Posted 1 year ago #
Andrew
Syncdocs

1. The "access denied..." problem occurs when Google tells Syncdocs that it cannot write a file. This is normally caused by the Syncdocs user not having write access to the file on Google.

Is this a file or a folder that someone has shared with you as "can view" but not "can edit"?

1,2 and 3. Another possible cause of this error loop is that the file that you are trying to upload is being actively rejected by Google. According to Google this is most likely caused by it detecting a virus in the file. What sort of file is it?

We fixed one cause of error 2 in that latest Syncdocs beta, which you can download from here:
http://www.syncdocs.com/downloads/SyncdocsBeta.msi

If this does not help, please send us the error log. Thanks

Posted 1 year ago #
Mike
Member

I'm also having similar sync issues. Below is my error: Please help. Thank you.
5/23/2012 3:17:25 PM(ver. 2.36) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...
RestartSyncFromLogin System.Exception : sd criticality=7
Inner:
Source: Syncdocs : sd criticality=7
5/23/2012 3:20:32 PM(ver. 2.36) Error getting initial doc list
User Pause System.Exception : sd criticality=6
Inner:
Source: mscorlib : sd criticality=6
5/23/2012 3:20:33 PM(ver. 2.36) Log: sovl0

Posted 1 year ago #
Oscarostos1960
Member

I have instaled the Syncdoc Beta but this did not fix it do you have another recomendation?

I can Upload and download files and folders from google docs and back but I can´t syncronyze

Posted 1 year ago #
Phil
Syncdocs

@oscar and @mike: Is it a shared file that you do not have access to online anymore?

What sort of file is it? Is there a possibility it can contain a virus?

Posted 1 year ago #
Mike
Member

Phil, my issue is that right now my sync is ending very early in the process so that none of my files are uploading to Google Docs and none of them are coming down from the cloud to my desktop. Where it seems to be getting interrupted is on some jpgs. These came off my camera so I'm confident they do not contain viruses.

Thanks for any help.

Posted 1 year ago #
Oscarostos1960
Member

Phil I don´t share docs with nobody, I have run the anti-virus and did not find anything

Thanks for your help

Posted 1 year ago #
Oscarostos1960
Member

Now I´m having problems with another account the messege is "Colud not contact google docs.network might be down.Will retry in a few seconds....Execution of requet failed

Posted 1 year ago #
Oscarostos1960
Member

is this problem caused by the change from google docs to google drive?

Posted 1 year ago #
Phil
Syncdocs

@mike: How big are those pictures? There are some new reports on Google's forum of problems uploading images greater than 2000 pixels on a side. We have never seen this problem, though, even with 3800 pixel images. Syncdocs should still ignore the error and continue, though.

@oscar: that recent problem is caused by not having network connectivity or setting the wrong proxy server.

The Syncdocs Error log is useful to our developers in bug fixing. You can get it by right clicking on the Syncdocs icon, selecting "Preferences", then "Advanced" and then "View Log".
(if you do not see an "Advanced" tab, click on "Advanced options..." button to see it)

You can email it to us at [email protected]

Posted 1 year ago #
Oscarostos1960
Member

I sent the Syncdocs error to the email [email protected] but you haven´t answer yet, please help me solve my problem, synching is very important to my job and I have not been able too for several days

Posted 12 months ago #
Phil
Syncdocs

Hi Oscar,
Did you set up the proxy servers in the Preferences? Your log says that your network connectivity is lost. This might be caused by a switch over of proxy servers or firewalls.
Can you access the Internet directly from the PC that you are seeing these problems on?

Posted 12 months ago #
Oscarostos1960
Member

Yes I can perfectly access the internet from my PC I have three google docs accounts and I synch all of them in the same computer and I dont have the problem with the other two accounts

Posted 12 months ago #
Phil
Syncdocs

Hi Oscar,

I'm not sure what it causing the problems with this one account. It is most likely that one of the files you are trying to upload is tripping some sort of rejection from Google's Servers.

Perhaps the problem is with Syncdocs' local cache. On this one PC you can try resetting your preferences. To do this:
1. Go to Syncdocs Preferences.
2. In the Advanced Tab, click on the "Default Settings" button and reset the preferences and caches.

This should clear any files that have the incorrect file information from the cache, which might be the cause of your problem.

Note that you will need to set your home Google folder again after this.

Please let me know if it helps.

-Phil

Posted 12 months ago #
Oscarostos1960
Member

Hi Phil unfortunatly this didn´t solve the problem I´m sending you once again the Synch error log to see if you can solve the mystery because it´s driving me crazy

Posted 12 months ago #
Phil
Syncdocs

Thanks, we got it. I replied by email, as your filenames might be private.

Posted 12 months ago #
Mike
Member

Phil, the file sizes are less than 1,000 pixels. Still have an issue with the sync aborting, retrying, aborting, retrying. Please help. Let me know if you need the error logs again. Thanks,

Posted 12 months ago #
Oscarostos1960
Member

Hi Phil I erase the files you told me but stil don´t work I sent you the Synch error file by email to see if you can find something else.
Could it be some other solution like erasing all the files in the google docs and uploading them again or something like that?

Posted 12 months ago #
Phil
Syncdocs

@Mike, please try the latest release of Syncdocs, we have more robust handling of errors from Google. You can get it from here or tell it to update via the Advanced tab in the preferences menu.

@Oscar I don't think deleting files will help, for some reason the Google server is actively rejecting some of your files. We are still looking into why it is doing this.

Posted 12 months ago #

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