http://www.syncdocs.com/forums/ discussions on Google Docs and Drive sync en-US Mon, 20 May 2013 13:36:55 +0000 http://bbpress.org/?v=1.0.2 q http://www.syncdocs.com/forums/search.php http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8656 Mon, 20 May 2013 19:28:55 +0000 RixNox 8656@http://www.syncdocs.com/forums/ <p>Ah ok... what I do is switching from home/office computer. At night both computer are set to sleep (no hibernation), so both computers may stay at sleep for 8/12hrs daily. That's why I may be experiencing full syncs also when configured in autosync mode.</p> <p>What if the full sync interval could be user configurable ,and BTW why do you choose to full sync if a long-interval disconnection from Google has occurred? </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8655 Mon, 20 May 2013 11:01:11 +0000 Andrew 8655@http://www.syncdocs.com/forums/ <p>When resuming from sleep it may do a full sync, but normally not. Syncdocs decides based on the time it has been out of contact with Google, and the number of changes that have been made since it last made contact. </p> http://www.syncdocs.com/forums/topic/duplicate-encrypted-and-unencrypted-files#post-8654 Mon, 20 May 2013 10:57:00 +0000 Andrew 8654@http://www.syncdocs.com/forums/ <p>If you wait for the next sync, all the unencrypted files should be gone. Google can take a few minutes to update. Do you still see the problem? </p> http://www.syncdocs.com/forums/topic/duplicate-encrypted-and-unencrypted-files#post-8653 Sat, 18 May 2013 00:50:24 +0000 Jeff 8653@http://www.syncdocs.com/forums/ <p>I just installed syndocs and encrypted my files. When I view my google drive folder on line it appears that for every file, an unencrypted file was left on google drive along with a duplicate encrypted file. How do I solve this problem? </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8652 Fri, 17 May 2013 17:30:22 +0000 RixNox 8652@http://www.syncdocs.com/forums/ <p>When in auto mode, what will trigger a full sync? For example, if the computer has been asleep for a while, will syncdocs perform a full sync when resumed? </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8651 Fri, 17 May 2013 10:30:57 +0000 Phil 8651@http://www.syncdocs.com/forums/ <p>Yes, auto mode is way faster after the first sync. If you don't want Syncdocs to sync that often, you can also set it to do a sync every 30 minutes in the Sync tab in the preferences. </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8650 Thu, 16 May 2013 18:45:54 +0000 RixNox 8650@http://www.syncdocs.com/forums/ <p>Ahh I see.... so it may be wiser to leave it in auto mode? </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8649 Thu, 16 May 2013 18:18:22 +0000 Phil 8649@http://www.syncdocs.com/forums/ <p>If you're running in manual mode, then when you tell it to sync, it will always do a complete (full slow) sync. </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8648 Thu, 16 May 2013 09:43:35 +0000 RixNox 8648@http://www.syncdocs.com/forums/ <p>Phil, could you clarify when the first sinch occurs? I'm keeping Syncdocs in manual mode. For example, will sleeping/resuming the PC, force a full sync? It looks to me the timing is always the same </p> http://www.syncdocs.com/forums/topic/error-412#post-8647 Thu, 16 May 2013 09:41:00 +0000 Phil 8647@http://www.syncdocs.com/forums/ <p>Google have indeed been making backend changes (you should now have 3x the free space available for Google Drive).</p> <p>Please send the log to <a href="mailto:contact-syncdocs@syncdocs.com">contact-syncdocs@syncdocs.com</a>. Please let us know the dates when it was not and then started working again. </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8646 Thu, 16 May 2013 09:39:11 +0000 Phil 8646@http://www.syncdocs.com/forums/ <p>Normally the first sync (which you have shown the timing of) is the one that takes a lot of time. Subsequent syncs are a lot faster (should be less than 10 seconds) as Syncdocs only needs to check for changes, not compare for changes while it was not running. </p> <p>The speed of the first sync is limited by two main factors:<br /> 1. the speed of your Internet link<br /> 2. the rate at which the Google Drive server can serve data.</p> <p>We can't do much about item 1 but Google has improved their server speed about 10x in the last 2.5 years. However server speed is currently the limiting factor. Paying Google Apps users have reported less rate limiting on the server than free users. </p> http://www.syncdocs.com/forums/topic/speeding-up-syncdocs-performance#post-8645 Thu, 16 May 2013 02:24:45 +0000 RixNox 8645@http://www.syncdocs.com/forums/ <p>Is there a way to speed up sync?</p> <p>Test I have performed (in minutes:seconds)<br /> ********************************************<br /> Initializing: 0:49<br /> Processing Changes: negligible<br /> Mirroring deletes: negligible<br /> Querying Google Documents 2:30<br /> Processing Google queries: 0:30<br /> Processing local changes: 1:10<br /> Uploading/downloading: negligible<br /> Verifying Sync: 1:10<br /> Waiting for Google server 0:16<br /> ********************************************<br /> From Log:<br /> (ver. 5.10) 27860 files and folders are using 2,7 GB<br /> (ver. 5.10) 28,2% of 86 GB used<br /> *********************************************</p> <p>Roughly 7 minutes to perform sync..... any thought? </p> http://www.syncdocs.com/forums/topic/error-412#post-8644 Wed, 15 May 2013 21:36:59 +0000 ShawnL 8644@http://www.syncdocs.com/forums/ <p>It may be a google issue, the past two days it has been working. The prior couple weeks it was not. I would still like to send you the error log, what email should I send that to? Thanks. </p> http://www.syncdocs.com/forums/topic/error-412#post-8643 Wed, 15 May 2013 17:23:54 +0000 Phil 8643@http://www.syncdocs.com/forums/ <p>It is odd that it suddenly started happening. Google is currently making big changes to the Google Drive backend (merging with GMail and g+) so perhaps this has an influence, but I don't think so. </p> <p>Please send us the log file, and we'll take a look. You can get it by right clicking on the Syncdocs icon, selecting "Preferences", then "Advanced" and then "View Log".<br /> (if you do not see an "Advanced" tab, click on "Advanced options..." button to see it) </p> http://www.syncdocs.com/forums/topic/error-412#post-8642 Tue, 14 May 2013 21:37:20 +0000 ShawnL 8642@http://www.syncdocs.com/forums/ <p>Yes the files are shared with other users, however as I said this has been running for over a year without issue. They are only shared with 1 user per file. If you think about it too, why would it work a couple files at a time when I close and restart syncdocs? </p> http://www.syncdocs.com/forums/topic/google-drive-free-storage-upgraded-to-15gb#post-8641 Tue, 14 May 2013 17:12:37 +0000 Phil 8641@http://www.syncdocs.com/forums/ <p>Google has just announced that free storage space on Google Drive is now 15GB.</p> <p>Syncdocs can sync this extra space, just like before.</p> <p>This new quota is shared with Google+ Photos and Gmail. More details here:<br /> <a href="http://goo.gl/UfvmD" rel="nofollow">http://goo.gl/UfvmD</a> </p> http://www.syncdocs.com/forums/topic/error-412#post-8640 Tue, 14 May 2013 16:54:28 +0000 Phil 8640@http://www.syncdocs.com/forums/ <p>This Google error 412 is often caused by the Google server detecting that a file has been locked by another Google user. Are the files in the this folder shared with many users, or users on another continent? </p> http://www.syncdocs.com/forums/topic/error-412#post-8639 Mon, 13 May 2013 22:19:28 +0000 ShawnL 8639@http://www.syncdocs.com/forums/ <p>I am getting a strange problem, my syncdocs has been working for over a year with no problems. Suddenly it will not upload some of the files. The error returned is as follows</p> <p>"Possible Google server upload error. Attempting fix again. The remote server returned and error 412 - Precondition failed"</p> <p>If I exit syncdocs and relaunch it will upload a couple more files each time to this collection. If I do this enough times all files get updated. I have other collections that upload without error at the same time. Please help!!!</p> <p>Shawn </p> http://www.syncdocs.com/forums/topic/google-outage#post-8638 Sat, 11 May 2013 08:29:04 +0000 Phil 8638@http://www.syncdocs.com/forums/ <p>Google had another outage today which prevented Syncdocs (and all other users) from contacting their Google Drive servers. Google has since fixed the error and Syncdocs users could continue working with local copies. </p> <p>More details <a href="http://news.cnet.com/8301-1023_3-57583952-93/google-drive-documents-list-goes-empty-for-users/?part=rss&amp;subj=news&amp;tag=title&amp;utm_source=dlvr.it&amp;utm_medium=statusnet">here</a>. </p> http://www.syncdocs.com/forums/topic/help-with-syncing-multiple-accounts-on-one-computer#post-8637 Fri, 10 May 2013 10:11:33 +0000 Phil 8637@http://www.syncdocs.com/forums/ <p>Here is a how-to guide on setting up multiple Google Drive accounts:<br /> <a href="http://www.syncdocs.com/2011/11/how-to-sync-multiple-accounts-concurrently/" rel="nofollow">http://www.syncdocs.com/2011/11/how-to-sync-multiple-accounts-concurrently/</a></p> <p>If you want to start the accounts syncing automatically when your PC or server starts, see this how-to guide:<br /> <a href="http://www.syncdocs.com/2012/04/how-to-sync-multiple-google-docs-accounts-at-startup/" rel="nofollow">http://www.syncdocs.com/2012/04/how-to-sync-multiple-google-docs-accounts-at-startup/</a></p> <p>To setup a time for each Sync, look in the Syncdocs Preferences menu under the "Sync" Tab. This article shows in detail how to set-up syncs at specific intervals:<br /> <a href="http://www.syncdocs.com/2011/05/what%E2%80%99s-new-in-syncdocs-0-52/" rel="nofollow">http://www.syncdocs.com/2011/05/what%E2%80%99s-new-in-syncdocs-0-52/</a></p> <p>Another way is to schedule a batch file, which is useful if you want to run a backup of many Google Drive accounts sequentially, you can create a batch file with the following type of content:</p> <p>syncdocs –OnlyRunSyncOnce -u <a href="mailto:user01@gmail.com">user01@gmail.com</a><br /> syncdocs –OnlyRunSyncOnce -u <a href="mailto:user02@gmail.com">user02@gmail.com</a><br /> syncdocs –OnlyRunSyncOnce -u <a href="mailto:user03@gmail.com">user03@gmail.com</a> </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8636 Fri, 10 May 2013 10:02:56 +0000 Phil 8636@http://www.syncdocs.com/forums/ <p>Other possible causes of the Google Server rejecting files are:<br /> 1. That the server thinks that the file contains malware or a virus. Try to check the files with a virus scanner, or online at virustotal.com<br /> 2. You (or users on your IP range) have exceeded an hourly upload limit on the Google server. You can check this by contacting Google technical support. Paid Google Apps accounts have a higher limit. </p> http://www.syncdocs.com/forums/topic/help-with-syncing-multiple-accounts-on-one-computer#post-8635 Fri, 10 May 2013 06:04:12 +0000 ggruerio 8635@http://www.syncdocs.com/forums/ <p>I have four accounts on one computer syncing four separate folders. I want to automate the sync for each account (it can be once or twice a day). I am not clear on how to do this.<br /> Can anyone give me guidance? </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8634 Wed, 08 May 2013 19:40:26 +0000 claudio.rosso 8634@http://www.syncdocs.com/forums/ <p>Hi, at the end of this test I have the same problem with a new file.<br /> Log:<br /> <a href="https://dl.dropboxusercontent.com/u/2348847/error_logfile_2.txt" rel="nofollow">https://dl.dropboxusercontent.com/u/2348847/error_logfile_2.txt</a> </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8633 Wed, 08 May 2013 19:23:43 +0000 claudio.rosso 8633@http://www.syncdocs.com/forums/ <p>Please, need an answer. I'm moving to another folder all files doesn't work uploading to Google Server and after that I will try to upload a single new file. </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8632 Wed, 08 May 2013 09:44:15 +0000 claudio.rosso 8632@http://www.syncdocs.com/forums/ <p>I have problems also with other sorts of files.<br /> Operating System: windows 8</p> <p>Log:<br /> 08/05/2013 01.38.25(ver. 5.10) Posible Google server upload error. Attempting fix a third time after back off.<br /> Errore del server remoto: (400) Richiesta non valida. System.Net.WebException : sd criticality=0<br /> Inner:<br /> Source: System : sd criticality=0<br /> 08/05/2013 01.39.02(ver. 5.10) ReadCred Get password for FS Encryption<br /> ReadCred failed with the error code 1168. System.Exception : sd criticality=1<br /> Inner:<br /> Source: Syncdocs : sd criticality=1<br /> 08/05/2013 01.39.06(ver. 5.10) (re)started standard1 Syndocs at 08/05/2013 01.39.06<br /> 08/05/2013 01.40.28(ver. 5.10) Res up first chance retry 0 on C:\Users\cla_r_000\MyGoogleDocs\DOCUMENTI_PERSONALI\Silvia&amp;Famiglia\Silvia\20130430-Rendering\20130430-0200-ACCamera1DEF.jpg ex=Errore del server remoto: (400) Richiesta non valida.<br /> 08/05/2013 01.40.33(ver. 5.10) Possible direct upload to server failed, Google server error. Attempting fix.<br /> Errore del server remoto: (400) Richiesta non valida. System.Net.WebException : sd criticality=0<br /> Inner:<br /> Source: System : sd criticality=0<br /> 08/05/2013 01.41.13(ver. 5.10) ReadCred Get password for FS Encryption<br /> ReadCred failed with the error code 1168. System.Exception : sd criticality=1<br /> Inner:<br /> Source: Syncdocs : sd criticality=1<br /> 08/05/2013 01.41.17(ver. 5.10) (re)started standard1 Syndocs at 08/05/2013 01.41.17<br /> 08/05/2013 01.42.18(ver. 5.10) Res up first chance retry 0 on C:\Users\cla_r_000\MyGoogleDocs\DOCUMENTI_PERSONALI\Silvia&amp;Famiglia\Silvia\Studio Silvia\LetteraDisdettaStudio.docx ex=Errore del server remoto: (400) Richiesta non valida.<br /> 08/05/2013 01.42.20(ver. 5.10) Possible direct upload to server failed, Google server error. Attempting fix.<br /> Errore del server remoto: (400) Richiesta non valida. System.Net.WebException : sd criticality=0<br /> Inner:<br /> Source: System : sd criticality=0<br /> 08/05/2013 01.42.33(ver. 5.10) Log: sovl0<br /> 08/05/2013 01.42.33(ver. 5.10) Error log dump info done.<br /> 08/05/2013 01.42.33(ver. 5.10) 10863 files and folders are using 37,3 GB<br /> 08/05/2013 01.42.33(ver. 5.10) 45,9% of 86 GB used<br /> Google HTTP Upload Server Built on May 2 2013 17:16:41 (1367540201) </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8631 Wed, 08 May 2013 09:29:57 +0000 claudio.rosso 8631@http://www.syncdocs.com/forums/ <p>In the log above there are only pdf files, I don't know if the error occours with other sorts of files. i have to investigate it. </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8630 Wed, 08 May 2013 09:25:34 +0000 claudio.rosso 8630@http://www.syncdocs.com/forums/ <p>It happens with other sorts of files, too.<br /> If I try to move that file in another folder I have the same error with other files are not synchronized yet.<br /> Log:<br /> <a href="https://dl.dropboxusercontent.com/u/2348847/error_logfile.txt" rel="nofollow">https://dl.dropboxusercontent.com/u/2348847/error_logfile.txt</a> </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8629 Wed, 08 May 2013 08:58:24 +0000 Phil 8629@http://www.syncdocs.com/forums/ <p>Thank you for the log. Do you only see the Google server rejecting .pdf files or does it happen with other sorts of files, too? </p> http://www.syncdocs.com/forums/topic/possible-direct-upload-to-server-failed-google-server-error-attempting-fix#post-8628 Wed, 08 May 2013 08:13:53 +0000 claudio.rosso 8628@http://www.syncdocs.com/forums/ <p>Hello, I have the same problem.<br /> This is the log:</p> <p>08/05/2013 00.06.56(ver. 5.10) Res up first chance retry 0 on C:\Users\cla_r_000\MyGoogleDocs\DOCUMENTI_PERSONALI\Airfrance-FlyingBlue\20130403-Firenze_Parigi.pdf ex=Errore del server remoto: (400) Richiesta non valida.<br /> 08/05/2013 00.06.58(ver. 5.10) Possible direct upload to server failed, Google server error. Attempting fix.<br /> Errore del server remoto: (400) Richiesta non valida. System.Net.WebException : sd criticality=0<br /> Inner:<br /> Source: System : sd criticality=0<br /> 08/05/2013 00.07.20(ver. 5.10) Possible Google server upload error. Attempting fix again.<br /> Errore del server remoto: (400) Richiesta non valida. System.Net.WebException : sd criticality=0<br /> Inner:<br /> Source: System : sd criticality=0<br /> 08/05/2013 00.07.40(ver. 5.10) Log: sovl0<br /> 08/05/2013 00.07.40(ver. 5.10) Error log dump info done.<br /> 08/05/2013 00.07.40(ver. 5.10) 10885 files and folders are using 37,3 GB<br /> 08/05/2013 00.07.40(ver. 5.10) 45,9% of 86 GB used<br /> Google HTTP Upload Server Built on Apr 19 2013 17:18:54 (1366417134) </p> http://www.syncdocs.com/forums/topic/rogue-folders-at-root-still-happening-with-version-522#post-8627 Tue, 07 May 2013 10:21:03 +0000 NickA 8627@http://www.syncdocs.com/forums/ <p>Andrew,</p> <p>While there may well be a Google bug that is the root cause of the issue, I notice that the native Google Drive app doesn't seem to cause the same duplication-at-root problem.</p> <p>Which makes me believe that it is at least possible to work around the issue.</p> <p>I also notice that Google were made aware of a duplication issue more than a year ago and they are yet to fully address it.</p> <p>Given the uncertain timing as to when Google may deal with the issue, what is the prospect/timing of a robust and effective solution to the issue coming via an update of Syncdocs?</p> <p>I am currently marketing Google Apps to a number of clients, and at the moment I am forced to propose an alternative cloud storage solution that doesn't involve Google Drive or Syncdocs.</p> <p>I would love to be able to propose Google Drive/Syncdocs, but couldn't even consider it while there is the prospect of my clients suddenly seeing rogue folders appearing for no apparent reason.</p> <p>Thanks<br /> Nick </p> http://www.syncdocs.com/forums/topic/rogue-folders-at-root-still-happening-with-version-522#post-8626 Mon, 06 May 2013 15:30:34 +0000 Andrew 8626@http://www.syncdocs.com/forums/ <p>Honestly, it is hard to guess Google's response. We logged it in January. I have spoken to them about it via other channels, recently, too, and there <a href="http://productforums.google.com/forum/#!searchin/drive/duplicate">many threads</a> on Google's own forums about it. </p> http://www.syncdocs.com/forums/topic/rogue-folders-at-root-still-happening-with-version-522#post-8625 Mon, 06 May 2013 15:18:04 +0000 NickA 8625@http://www.syncdocs.com/forums/ <p>Thanks Andrew - any idea how long Google might take to respond to this (days/weeks/months)? </p> http://www.syncdocs.com/forums/topic/rogue-folders-at-root-still-happening-with-version-522#post-8624 Mon, 06 May 2013 10:43:05 +0000 Andrew 8624@http://www.syncdocs.com/forums/ <p>Hi NickA,<br /> We got the log and will look at it again. I've also escalated the <a href="http://code.google.com/a/google.com/p/apps-api-issues/issues/detail?id=3333">bug at Google</a>. They are treating it as a High priority defect, so hopefully it is fixed soon at the source without the need for Syncdocs workarounds. </p> http://www.syncdocs.com/forums/topic/rogue-folders-at-root-still-happening-with-version-522#post-8623 Sun, 05 May 2013 11:35:04 +0000 NickA 8623@http://www.syncdocs.com/forums/ <p>Hi, unfortunately I am having this issue again.</p> <p>Two PCs synced to the same Google Drive account are both showing rogue folders at root in the Windows directory.</p> <p>Both running 5.22, with "Sync hidden Google folders" option deselected.</p> <p>No such rogue folders are appearing in Google Drive online.</p> <p>I have emailed log files and screen shots.</p> <p>Looking through the log file, there are plenty of log entries reading along the lines of "4/05/2013 8:36:00 AM(ver. 5.22) Google deleted folder but moved contents to root, for:"....</p> <p>For the few I checked, these log entries correspond to the rogue folders that are appearing at root.</p> <p>Help! </p> http://www.syncdocs.com/forums/topic/duplicate-folder-issue-at-root-any-progress#post-8622 Fri, 03 May 2013 11:17:17 +0000 Phil 8622@http://www.syncdocs.com/forums/ <p>Thanks for the screen grab, NickA. The problem is caused by another Windows program (maybe anti-virus or MS Office) having an open file in that folder. As a result, Syncdocs cannot delete it, so the warning comes from Windows.</p> <p>The next version of Syncdocs will have the option to skip these file locked errors so the sync can continue without user input. </p>