http://www.syncdocs.com/forums/topic/i-have-problems-synching-1 discussions on Google Docs and Drive sync en-US Sat, 25 May 2013 22:57:05 +0000 http://bbpress.org/?v=1.0.2 q http://www.syncdocs.com/forums/search.php http://www.syncdocs.com/forums/topic/i-have-problems-synching-1/page/2#post-3937 Fri, 29 Jun 2012 11:09:04 +0000 Phil 3937@http://www.syncdocs.com/forums/ <p>Here's how to do it:<br /> <a href="http://www.syncdocs.com/2012/05/how-to-sync-multiple-accounts-to-google-drive/" rel="nofollow">http://www.syncdocs.com/2012/05/how-to-sync-multiple-accounts-to-google-drive/</a></p> <p>Also see the <a href="http://www.syncdocs.com/help/syncdocs-google-drive-sync-how-to-guides-and-detailed-help/">How-to Accounts</a> section for more tips. </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1/page/2#post-3871 Thu, 28 Jun 2012 00:02:43 +0000 Oscarostos1960 3871@http://www.syncdocs.com/forums/ <p>Hi Could you please remind me how can I add another google account to the synch docs manager? </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1/page/2#post-3754 Fri, 22 Jun 2012 08:57:04 +0000 Phil 3754@http://www.syncdocs.com/forums/ <p>The SSL error is often caused by Google actively rejecting a file. This can be caused by:<br /> 1. you have exceeded some Google abuse threshold for upload, and need to hold off. The solution is to contact Google support and ask them, or purchase a corporate Google Apps account.<br /> 2. Google thinks that your file contains a virus and rejects it. </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1/page/2#post-3718 Wed, 20 Jun 2012 06:26:59 +0000 Mike 3718@http://www.syncdocs.com/forums/ <p>Phil, I'm still having issues on my end. Any suggestions. Here is the log.</p> <p>6/19/2012 2:52:58 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 2:55:35 PM(ver. 3.12) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...<br /> RestartSyncFromLogin System.Exception : sd criticality=7<br /> Inner:<br /> Source: Syncdocs : sd criticality=7<br /> 6/19/2012 2:56:44 PM(ver. 3.12) Doing full sync, could not load FL3 change stamp<br /> 6/19/2012 2:56:44 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 2:59:26 PM(ver. 3.12) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...<br /> RestartSyncFromLogin System.Exception : sd criticality=7<br /> Inner:<br /> Source: Syncdocs : sd criticality=7<br /> 6/19/2012 3:00:35 PM(ver. 3.12) Doing full sync, could not load FL3 change stamp<br /> 6/19/2012 3:00:35 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 3:03:25 PM(ver. 3.12) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...<br /> RestartSyncFromLogin System.Exception : sd criticality=7<br /> Inner:<br /> Source: Syncdocs : sd criticality=7<br /> 6/19/2012 3:04:36 PM(ver. 3.12) Doing full sync, could not load FL3 change stamp<br /> 6/19/2012 3:04:36 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 3:07:26 PM(ver. 3.12) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...<br /> RestartSyncFromLogin System.Exception : sd criticality=7<br /> Inner:<br /> Source: Syncdocs : sd criticality=7<br /> 6/19/2012 3:08:36 PM(ver. 3.12) Doing full sync, could not load FL3 change stamp<br /> 6/19/2012 3:08:36 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 3:11:21 PM(ver. 3.12) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...<br /> RestartSyncFromLogin System.Exception : sd criticality=7<br /> Inner:<br /> Source: Syncdocs : sd criticality=7<br /> 6/19/2012 3:12:34 PM(ver. 3.12) Doing full sync, could not load FL3 change stamp<br /> 6/19/2012 3:12:34 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 3:15:51 PM(ver. 3.12) Google reported credentials (SSL) problem during upload. Stopping this sync and re-authenticating in a minute...<br /> RestartSyncFromLogin System.Exception : sd criticality=7<br /> Inner:<br /> Source: Syncdocs : sd criticality=7<br /> 6/19/2012 3:17:02 PM(ver. 3.12) Doing full sync, could not load FL3 change stamp<br /> 6/19/2012 3:17:02 PM(ver. 3.12) Doing full sync, FL3 change stamp &lt;= 0<br /> 6/19/2012 3:17:21 PM(ver. 3.12) Log: sovl0<br /> 6/19/2012 3:17:21 PM(ver. 3.12) Error log dump info done.<br /> 6/19/2012 3:17:21 PM(ver. 3.12) 15908 files and folders are using 8.8 GB<br /> 6/19/2012 3:17:21 PM(ver. 3.12) 38.5% of 25 GB used<br /> Google HTTP Upload Server Built on Jun 7 2012 12:49:38 (1339098578) </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1/page/2#post-3631 Thu, 31 May 2012 13:41:33 +0000 Phil 3631@http://www.syncdocs.com/forums/ <p>Yes, there is some reason that Google is actively rejecting the files from your home computer. Either it thinks that these files are a virus, which we seem to have eliminated, or it thinks that there is too much "suspicious" activity from the IP address range that your home PC is on. However, we still don't have much of a fix, as we have asked Google about this before and they (understandably) won't discuss what trips their abuse detection. All they say that the threshold is higher for business than home users. </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1/page/2#post-3630 Thu, 31 May 2012 11:06:26 +0000 Oscarostos1960 3630@http://www.syncdocs.com/forums/ <p>Hi Phil do you have any recomendation? let me tell you something that might help solve the problem I synchronize in my Office and I synchronize in my house in my office I don,t have any problems so that makes me wonder that the files in my office computer are ok and the files in the google docs are ok the problem must be in the files in my home cumputer. don´t you think the same? </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3621 Wed, 30 May 2012 08:16:42 +0000 Phil 3621@http://www.syncdocs.com/forums/ <p>@Mike, please try the latest release of Syncdocs, we have more robust handling of errors from Google. You can get it from <a href="http://www.syncdocs.com/downloads/Syncdocs.msi">here</a> or tell it to update via the Advanced tab in the preferences menu. </p> <p>@Oscar I don't think deleting files will help, for some reason the Google server is actively rejecting some of your files. We are still looking into why it is doing this. </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3620 Wed, 30 May 2012 07:28:40 +0000 Oscarostos1960 3620@http://www.syncdocs.com/forums/ <p>Hi Phil I erase the files you told me but stil don´t work I sent you the Synch error file by email to see if you can find something else.<br /> Could it be some other solution like erasing all the files in the google docs and uploading them again or something like that? </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3619 Tue, 29 May 2012 23:57:53 +0000 Mike 3619@http://www.syncdocs.com/forums/ <p>Phil, the file sizes are less than 1,000 pixels. Still have an issue with the sync aborting, retrying, aborting, retrying. Please help. Let me know if you need the error logs again. Thanks, </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3612 Tue, 29 May 2012 11:24:39 +0000 Phil 3612@http://www.syncdocs.com/forums/ <p>Thanks, we got it. I replied by email, as your filenames might be private. </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3611 Tue, 29 May 2012 11:21:12 +0000 Oscarostos1960 3611@http://www.syncdocs.com/forums/ <p>Hi Phil unfortunatly this didn´t solve the problem I´m sending you once again the Synch error log to see if you can solve the mystery because it´s driving me crazy </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3605 Mon, 28 May 2012 14:40:12 +0000 Phil 3605@http://www.syncdocs.com/forums/ <p>Hi Oscar,</p> <p>I'm not sure what it causing the problems with this one account. It is most likely that one of the files you are trying to upload is tripping some sort of rejection from Google's Servers.</p> <p>Perhaps the problem is with Syncdocs' local cache. On this one PC you can try resetting your preferences. To do this:<br /> 1. Go to Syncdocs Preferences.<br /> 2. In the Advanced Tab, click on the "Default Settings" button and reset the preferences and caches.</p> <p>This should clear any files that have the incorrect file information from the cache, which might be the cause of your problem.</p> <p>Note that you will need to set your home Google folder again after this.</p> <p>Please let me know if it helps.</p> <p>-Phil </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3603 Mon, 28 May 2012 10:26:11 +0000 Oscarostos1960 3603@http://www.syncdocs.com/forums/ <p>Yes I can perfectly access the internet from my PC I have three google docs accounts and I synch all of them in the same computer and I dont have the problem with the other two accounts </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3601 Sun, 27 May 2012 12:39:45 +0000 Phil 3601@http://www.syncdocs.com/forums/ <p>Hi Oscar,<br /> Did you set up the proxy servers in the Preferences? Your log says that your network connectivity is lost. This might be caused by a switch over of proxy servers or firewalls.<br /> Can you access the Internet directly from the PC that you are seeing these problems on? </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3600 Sun, 27 May 2012 01:32:35 +0000 Oscarostos1960 3600@http://www.syncdocs.com/forums/ <p>I sent the Syncdocs error to the email <a href="mailto:contact-syncdocs@syncdocs.com">contact-syncdocs@syncdocs.com</a> but you haven´t answer yet, please help me solve my problem, synching is very important to my job and I have not been able too for several days </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3594 Thu, 24 May 2012 16:15:38 +0000 Phil 3594@http://www.syncdocs.com/forums/ <p>@mike: How big are those pictures? There are some new reports on Google's forum of problems uploading images greater than 2000 pixels on a side. We have never seen this problem, though, even with 3800 pixel images. Syncdocs should still ignore the error and continue, though.</p> <p>@oscar: that recent problem is caused by not having network connectivity or setting the wrong proxy server.</p> <p>The Syncdocs Error log is useful to our developers in bug fixing. You can get it by right clicking on the Syncdocs icon, selecting "Preferences", then "Advanced" and then "View Log".<br /> (if you do not see an "Advanced" tab, click on "Advanced options..." button to see it)</p> <p>You can email it to us at <a href="mailto:contact-syncdocs@syncdocs.com">contact-syncdocs@syncdocs.com</a> </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3593 Thu, 24 May 2012 13:26:36 +0000 Oscarostos1960 3593@http://www.syncdocs.com/forums/ <p>is this problem caused by the change from google docs to google drive? </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3592 Thu, 24 May 2012 13:25:56 +0000 Oscarostos1960 3592@http://www.syncdocs.com/forums/ <p>Now I´m having problems with another account the messege is "Colud not contact google docs.network might be down.Will retry in a few seconds....Execution of requet failed </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3591 Thu, 24 May 2012 10:08:24 +0000 Oscarostos1960 3591@http://www.syncdocs.com/forums/ <p>Phil I don´t share docs with nobody, I have run the anti-virus and did not find anything</p> <p>Thanks for your help </p> http://www.syncdocs.com/forums/topic/i-have-problems-synching-1#post-3590 Thu, 24 May 2012 08:46:22 +0000 Mike 3590@http://www.syncdocs.com/forums/ <p>Phil, my issue is that right now my sync is ending very early in the process so that none of my files are uploading to Google Docs and none of them are coming down from the cloud to my desktop. Where it seems to be getting interrupted is on some jpgs. These came off my camera so I'm confident they do not contain viruses.</p> <p>Thanks for any help. </p>